Pathway Docs - User contributions [en]

Setting up a two-factor authenticator application for mobile devices

2020-03-19T19:42:59Z

Pwadmin:

To enable two factor authentication on your mobile device/cell phone, please follow the steps below.

#From your Android or iPhone, download and install one of the following applications:
#*iPhone
#**[https://apps.apple.com/us/app/google-authenticator/id388497605 Google Authenticator] 
#**[https://apps.apple.com/app/microsoft-authenticator/id983156458 Microsoft Authenticator]
#*Android
#**[https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2 Google Authenticator]
#**[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator] 
<ol start="2">
<li>Open the application after it has finished installing.</li>
<li>When prompted, select the option to add an Account on the mobile app.</li>
<li>Log in to [https://mysmartoffice.pathcom.com/vsapres/web20/core/login.aspx mysmartoffice.pathcom.com].</li>
<li>Click '''Next '''when prompted to setup two-factor authentication.</li>
<li>Use your phone to scan the QR code displayed within MySmartOffice.</li>
</ol>

[[File:Kaseya 2FA scan qr code.png]]

<ol start="7">
<li>Find your account in the account list in your Authenticator app.</li>
</ol>

[[File:Kaseya 2FA account number.png]]
<ol start="8">
<li>Enter the one-time password into the '''Authentication Code''' field and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA authentication code.png]]

'''NOTE: '''The authentication code will expire within 30 seconds. This is for security purposes.

File:FortiMail Personal Quarantine User Guide.pdf

2020-03-12T17:44:43Z

Pwadmin: Pwadmin uploaded a new version of "File:FortiMail Personal Quarantine User Guide.pdf"

Personal Quarantine Guide 1.1

MySmartOffice guides

2020-01-07T21:59:08Z

Pwadmin:

If you cannot find what you are looking for, or if you require additional information, please consult the '''[http://help.kaseya.com/Webhelp/EN/doc/9050000/index.asp#home.htm Kaseya R95 online resources]'''.

== Getting Started ==

[[Logging into MySmartOffice]]

[[Accessing online help through MySmartOffice|Accessing online help through MySmartOffice]]

[[Install the MySmartOffice Agent]]

== Two-factor Authentication ==

[[Setting up a two-factor authenticator application for mobile devices|Setting up a two-factor authenticator application for mobile devices]]

[[Logging in after two-factor authentication has been setup|Logging in after two-factor authentication has been setup]]

== Machine Status ==

[[MySmartOffice - Managing Agents|MySmartOffice - Managing Agents]]

[[MySmartOffice - Viewing Agent Logs]]

[[MySmartOffice - Viewing Log History]]

[[MySmartOffice - Modifying Event Log Settings|MySmartOffice - Modifying Event Log Settings]]

== Agent Procedures ==

[[MySmartOffice - Distribution]]

[[MySmartOffice - Agent Procedure Status]]

[[MySmartOffice - Deploy a patch]]

[[MySmartOffice - Application Deploy]]

[[MySmartOffice - Retrieve an uploaded file from a managed machine]]

[[MySmartOffice - Delete an uploaded file from a managed machine]]

[[MySmartOffice - Distribute files to managed machines]]

[[MySmartOffice - clear file distribution|MySmartOffice - Clear file distribution]]

[[MySmartOffice - Viewing your Assets]]

[[MySmartOffice - Accessing the Run Audit Page]]

[[MySmartOffice - Scheduling an audit]]

[[MySmartOffice - Run Audit Now]]

[[MySmartOffice - Cancel an audit]]

[[MySmartOffice - View Audit Summary]]

[[MySmartOffice - View Machine Summary]]

[[MySmartOffice - View System Information]]

[[MySmartOffice - View Installed Applications]]

[[MySmartOffice - View a machine's Add-Remove Program list]]

[[MySmartOffice - View software licenses]]

[[MySmartOffice - Storing documents|MySmartOffice - Storing documents]]

[[MySmartOffice - Create a folder to store documents|MySmartOffice - Create a folder to store documents]]

[[MySmartOffice - Delete a document or a folder|MySmartOffice - Delete a document or a folder]]

== Discovery ==

[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery Quick Start Guide]

[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery User Guide]

== Info Center ==

[[MySmartOffice - Accessing your Info Center Inbox]]

[[MySmartOffice - Management Dashboard]]

[[MySmartOffice - View Dashboard]]

[[MySmartOffice - Layout Dashboard]]

[[MySmartOffice - Dashboard List]]

[[MySmartOffice - Adding a dashboard view]]

[[MySmartOffice - Delete a dashlet]]

[[MySmartOffice - Delete a dashboard view]]

[[MySmartOffice - Applying Dashboard Settings]]

== Reports ==

[[MySmartOffice - Run a report]]

[[MySmartOffice - Schedule a report]]

== Mobility ==

Please refer to the following guides:

[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management Quick Start Guide]

[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management User Guide]

== Kaseya MobileManage (Mobile Phone App) ==

=== Android ===

[[MySmartOffice - Installing Kaseya MobileManage on an Android device|MySmartOffice - Installing Kaseya MobileManage on an Android Device]]

[[MySmartOffice - Checkin from your Android]]

[[MySmartOffice - Sending messages to your MySmartOffice Admin from your Android|MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android]]

[[MySmartOffice - View your Logs from your Android]]

=== iPhone ===

[[MySmartOffice - Installing Kaseya MobileManage on an iPhone]]

[[MySmartOffice - Checkin from your iPhone]]

[[MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone]]

[[MySmartOffice - View your Logs from your iPhone]]

== Monitor ==

[[MySmartOffice - Accessing the Alarm Summary Page]]

[[MySmartOffice - Close an Alarm]]

[[MySmartOffice - Deleting an alarm]]

[[MySmartOffice - Add notes to an alarm]]

[[MySmartOffice - Suspending an alarm]]

[[MySmartOffice - Cancel a suspended alarm]]

[[MySmartOffice - Replacing a suspended alarm]]

[[MySmartOffice - Accessing your Monitored Lists]]

[[MySmartOffice - Update Lists By Scan]]

[[MySmartOffice - Alerts Summary]]

[[MySmartOffice - Agent Status]]

[[MySmartOffice - Application Changes]]

[[MySmartOffice - Get File alerts]]

[[MySmartOffice - Hardware Changes]]

[[MySmartOffice - Low Disk]]

[[MySmartOffice - Agent Procedure Failure Alerts]]

[[MySmartOffice - Protection Violation Alerts]]

[[MySmartOffice - New Agent Installed Alerts]]

[[MySmartOffice - Patch Alerts]]

[[MySmartOffice - Create a patch alert]]

[[MySmartOffice - Cancel a patch alert]]

[[MySmartOffice - System Alerts]]

== Remote Control ==

[http://help.kaseya.com/webhelp/EN/VSA/9050000/EN_remotecontrol_R95.pdf#zoom=70&navpanes=0 Kaseya - Remote Control User Guide]

Logging in after two-factor authentication has been setup

2020-01-07T21:56:52Z

Pwadmin: Protected "Logging in after two-factor authentication has been setup" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite)) [cascading]

If you have not setup two-factor authentication for your MySmartOffice account, follow the instructions here: [[Setting up a two-factor authenticator application for mobile devices|Setting up a two-factor authenticator application for mobile devices]].

After you have enabled two-factor authentication for your account, you’ll need to perform the two step process each time you log in.

#Go to mysmartoffice.pathcom.com, and enter your login credentials.
#Click '''Log in'''.

[[File:Kaseya login screen.png]]

<ol start="3">
<li>Enter the authentication code that was sent to the Authenticator app on your phone, and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA enter authentication code.png]]

You are now signed in.

Logging in after two-factor authentication has been setup

2020-01-07T21:56:10Z

Pwadmin: Created page with "If you have not setup two-factor authentication for your MySmartOffice account, follow the instructions here: Setting up a two-factor authenticator application for mobile de..."

Setting up a two-factor Authenticator application for mobile devices

2020-01-07T21:53:53Z

Pwadmin: Pwadmin moved page Setting up a two-factor Authenticator application for mobile devices to Setting up a two-factor authenticator application for mobile devices

#REDIRECT [[Setting up a two-factor authenticator application for mobile devices]]

Setting up a two-factor authenticator application for mobile devices

2020-01-07T21:53:52Z

Pwadmin: Pwadmin moved page Setting up a two-factor Authenticator application for mobile devices to Setting up a two-factor authenticator application for mobile devices

To enable two factor authentication on your mobile device/cell phone, please follow the steps below.

#From your Android or iPhone, download and install one of the following applications:
#*iPhone
#**[https://apps.apple.com/us/app/google-authenticator/id388497605 Google Authenticator] 
#**[https://apps.apple.com/app/microsoft-authenticator/id983156458 Microsoft Authenticator]
#*Android
#**[https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2 Google Authenticator]
#**[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator] 
<ol start="2">
<li>Open the application after it has finished installing.</li>
<li>When prompted, select the option to add an Account the mobile app.</li>
<li>Log in to [https://mysmartoffice.pathcom.com/vsapres/web20/core/login.aspx mysmartoffice.pathcom.com].</li>
<li>Click '''Next '''when prompted to setup two-factor authentication.</li>
<li>Use your phone to scan the QR code displayed within MySmartOffice.</li>
</ol>

[[File:Kaseya 2FA scan qr code.png]]

<ol start="7">
<li>Find your account in the account list in your Authenticator app.</li>
</ol>

[[File:Kaseya 2FA account number.png]]
<ol start="8">
<li>Enter the one-time password into the '''Authentication Code''' field and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA authentication code.png]]

'''NOTE: '''The authentication code will expire within 30 seconds. This is for security purposes.

Two-factor Authenticator application for mobile devices

2020-01-07T21:53:13Z

Pwadmin: Pwadmin moved page Two-factor Authenticator application for mobile devices to Setting up a two-factor Authenticator application for mobile devices

#REDIRECT [[Setting up a two-factor Authenticator application for mobile devices]]

Setting up a two-factor authenticator application for mobile devices

2020-01-07T21:53:12Z

Pwadmin: Pwadmin moved page Two-factor Authenticator application for mobile devices to Setting up a two-factor Authenticator application for mobile devices

To enable two factor authentication on your mobile device/cell phone, please follow the steps below.

#From your Android or iPhone, download and install one of the following applications:
#*iPhone
#**[https://apps.apple.com/us/app/google-authenticator/id388497605 Google Authenticator] 
#**[https://apps.apple.com/app/microsoft-authenticator/id983156458 Microsoft Authenticator]
#*Android
#**[https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2 Google Authenticator]
#**[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator] 
<ol start="2">
<li>Open the application after it has finished installing.</li>
<li>When prompted, select the option to add an Account the mobile app.</li>
<li>Log in to [https://mysmartoffice.pathcom.com/vsapres/web20/core/login.aspx mysmartoffice.pathcom.com].</li>
<li>Click '''Next '''when prompted to setup two-factor authentication.</li>
<li>Use your phone to scan the QR code displayed within MySmartOffice.</li>
</ol>

[[File:Kaseya 2FA scan qr code.png]]

<ol start="7">
<li>Find your account in the account list in your Authenticator app.</li>
</ol>

[[File:Kaseya 2FA account number.png]]
<ol start="8">
<li>Enter the one-time password into the '''Authentication Code''' field and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA authentication code.png]]

'''NOTE: '''The authentication code will expire within 30 seconds. This is for security purposes.

Setting up a two-factor authenticator application for mobile devices

2020-01-07T21:51:04Z

Pwadmin:

To enable two factor authentication on your mobile device/cell phone, please follow the steps below.

#From your Android or iPhone, download and install one of the following applications:
#*iPhone
#**[https://apps.apple.com/us/app/google-authenticator/id388497605 Google Authenticator] 
#**[https://apps.apple.com/app/microsoft-authenticator/id983156458 Microsoft Authenticator]
#*Android
#**[https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2 Google Authenticator]
#**[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator] 
<ol start="2">
<li>Open the application after it has finished installing.</li>
<li>When prompted, select the option to add an Account the mobile app.</li>
<li>Log in to [https://mysmartoffice.pathcom.com/vsapres/web20/core/login.aspx mysmartoffice.pathcom.com].</li>
<li>Click '''Next '''when prompted to setup two-factor authentication.</li>
<li>Use your phone to scan the QR code displayed within MySmartOffice.</li>
</ol>

[[File:Kaseya 2FA scan qr code.png]]

<ol start="7">
<li>Find your account in the account list in your Authenticator app.</li>
</ol>

[[File:Kaseya 2FA account number.png]]
<ol start="8">
<li>Enter the one-time password into the '''Authentication Code''' field and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA authentication code.png]]

'''NOTE: '''The authentication code will expire within 30 seconds. This is for security purposes.

Setting up a two-factor authenticator application for mobile devices

2020-01-07T21:50:30Z

Pwadmin:

To enable two factor authentication on your mobile device/cell phone, please follow the steps below.

#From your Android or iPhone, download and install one of the following applications:
#*iPhone
#**[https://apps.apple.com/us/app/google-authenticator/id388497605 Google Authenticator] 
#**[https://apps.apple.com/app/microsoft-authenticator/id983156458 Microsoft Authenticator]
#*Android
#**[https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2 Google Authenticator]
#**[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator] 
<ol start="2">
<li>Open the application after it has finished installing.</li>
<li>When prompted, select the option to add an Account the mobile app.</li>
<li>Log in to [https://mysmartoffice.pathcom.com/vsapres/web20/core/login.aspx mysmartoffice.pathcom.com].</li>
<li>Click '''Next '''when prompted to setup two-factor authentication.</li>
<li>Use your phone to scan the QR code displayed within MySmartOffice.</li>
</ol>

[[File:Kaseya 2FA scan qr code.png]]
<ol start="7">
<li>Find your account in the account list in your Authenticator app.</li>
</ol>

[[File:Kaseya 2FA account number.png]]
<ol start="8">
<li>Enter the one-time password into the '''Authentication Code''' field and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA authentication code.png]]

'''NOTE: '''The authentication code will expire within 30 seconds. This is for security purposes.

Setting up a two-factor authenticator application for mobile devices

2020-01-07T21:49:08Z

Pwadmin:

To enable two factor authentication on your mobile device/cell phone, please follow the steps below.

#From your Android or iPhone, download and install one of the following applications:
<ul style="margin-left: 40px;">
<li>iPhone
*[https://apps.apple.com/us/app/google-authenticator/id388497605 Google Authenticator] 
*[https://apps.apple.com/app/microsoft-authenticator/id983156458 Microsoft Authenticator ]</li>

<ul style="margin-left: 40px;">
<li>Android
*[https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2 Google Authenticator ]
*[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator] </li>

<ol start="2">
<li>Open the application after it has finished installing.</li>
<li>When prompted, select the option to add an Account the mobile app.</li>
<li>Log in to [https://mysmartoffice.pathcom.com/vsapres/web20/core/login.aspx mysmartoffice.pathcom.com].</li>
<li>Click '''Next '''when prompted to setup two-factor authentication.</li>
<li>Use your phone to scan the QR code displayed within MySmartOffice.</li>
</ol>

[[File:Kaseya 2FA scan qr code.png]]
<ol start="7">
<li>Find your account in the account list in your Authenticator app.</li>
</ol>

[[File:Kaseya 2FA account number.png]]
<ol start="8">
<li>Enter the one-time password into the '''Authentication Code''' field and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA authentication code.png]]

'''NOTE: '''The authentication code will expire within 30 seconds. This is for security purposes.

Setting up a two-factor authenticator application for mobile devices

2020-01-07T21:47:43Z

Pwadmin: Protected "Two-factor Authenticator application for mobile devices" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite)) [cascading]

To enable two factor authentication on your mobile device/cell phone, please follow the steps below.

#From your Android or iPhone, download and install one of the following applications:
<ul style="margin-left: 40px;">
<li>iPhone
*[https://apps.apple.com/us/app/google-authenticator/id388497605 Google Authenticator] 
*[https://apps.apple.com/app/microsoft-authenticator/id983156458 Microsoft Authenticator ]</li>

<ul style="margin-left: 40px;">
<li>Android
*[https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2 Google Authenticator ]
*[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator] </li>

<ol start="2">
<li>Open the application after it has finished installing.</li>
<li>When prompted, select the option to add an Account the mobile app.</li>
<li>Log in to [https://mysmartoffice.pathcom.com/vsapres/web20/core/login.aspx mysmartoffice.pathcom.com].</li>
<li>Click '''Next '''when prompted to setup two-factor authentication.</li>
<li>Use your phone to scan the QR code displayed within MySmartOffice.</li>
</ol>

[[File:Kaseya 2FA scan qr code.png]]
<ol start="7">
<li>Find your account in the account list in your Authenticator app.</li>
</ol>

[[File:Kaseya 2FA account number.png]]
<ol start="8">
<li>Enter the one-time password into the '''Authentication Code''' field and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA authentication code.png]]

'''NOTE: '''The authentication code will expire within 30 seconds. This is for security purposes.

Setting up a two-factor authenticator application for mobile devices

2020-01-07T21:47:17Z

Pwadmin: Created page with "To enable two factor authentication on your mobile device/cell phone, please follow the steps below. #From your Android or iPhone, download and install one of the following a..."

To enable two factor authentication on your mobile device/cell phone, please follow the steps below.

#From your Android or iPhone, download and install one of the following applications:
<ul style="margin-left: 40px;">
<li>iPhone
*[https://apps.apple.com/us/app/google-authenticator/id388497605 Google Authenticator] 
*[https://apps.apple.com/app/microsoft-authenticator/id983156458 Microsoft Authenticator ]</li>

<ul style="margin-left: 40px;">
<li>Android
*[https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2 Google Authenticator ]
*[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator] </li>

<ol start="2">
<li>Open the application after it has finished installing.</li>
<li>When prompted, select the option to add an Account the mobile app.</li>
<li>Log in to [https://mysmartoffice.pathcom.com/vsapres/web20/core/login.aspx mysmartoffice.pathcom.com].</li>
<li>Click '''Next '''when prompted to setup two-factor authentication.</li>
<li>Use your phone to scan the QR code displayed within MySmartOffice.</li>
</ol>

[[File:Kaseya 2FA scan qr code.png]]
<ol start="7">
<li>Find your account in the account list in your Authenticator app.</li>
</ol>

[[File:Kaseya 2FA account number.png]]
<ol start="8">
<li>Enter the one-time password into the '''Authentication Code''' field and then click '''Submit'''.</li>
</ol>

[[File:Kaseya 2FA authentication code.png]]

'''NOTE: '''The authentication code will expire within 30 seconds. This is for security purposes.

File:Kaseya 2FA scan qr code.png

2020-01-07T21:36:31Z

Pwadmin: Protected "File:Kaseya 2FA scan qr code.png" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite) [Upload=Allow only administrators] (indefinite)) [cascading]

File:Kaseya 2FA scan qr code.png

2020-01-07T21:35:54Z

Pwadmin:

File:Kaseya 2FA account number.png

2020-01-07T21:32:28Z

Pwadmin: Protected "File:Kaseya 2FA account number.png" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite) [Upload=Allow only administrators] (indefinite)) [cascading]

File:Kaseya 2FA account number.png

2020-01-07T21:32:06Z

Pwadmin:

File:Kaseya 2FA authentication code.png

2020-01-07T21:30:34Z

Pwadmin: Protected "File:Kaseya 2FA authentication code.png" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite) [Upload=Allow only administrators] (indefinite)) [cascading]

File:Kaseya 2FA authentication code.png

2020-01-07T21:30:13Z

Pwadmin:

File:Kaseya login screen.png

2020-01-07T21:29:21Z

Pwadmin: Protected "File:Kaseya login screen.png" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite) [Upload=Allow only administrators] (indefinite)) [cascading]

File:Kaseya login screen.png

2020-01-07T21:28:58Z

Pwadmin:

File:Kaseya 2FA enter authentication code.png

2020-01-07T21:28:05Z

Pwadmin: Protected "File:Kaseya 2FA enter authentication code.png" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite) [Upload=Allow only administrators] (indefinite)) [cascading]

File:Kaseya 2FA enter authentication code.png

2020-01-07T21:27:41Z

Pwadmin:

File:Kaseya login 1.png

2019-12-23T17:01:27Z

Pwadmin: Pwadmin uploaded a new version of "File:Kaseya login 1.png"

File:Kaseya click Agent pane 1.png

2019-12-05T17:15:29Z

Pwadmin: Pwadmin uploaded a new version of "File:Kaseya click Agent pane 1.png"

File:Kaseya click Agent pane 1.png

2019-12-05T17:12:51Z

Pwadmin: Pwadmin uploaded a new version of "File:Kaseya click Agent pane 1.png": Reverted to version as of 15:15, 5 December 2019

File:Kaseya click help 1.png

2019-12-05T17:05:12Z

Pwadmin: Pwadmin uploaded a new version of "File:Kaseya click help 1.png": Reverted to version as of 16:56, 5 December 2019

File:Kaseya click help 1.png

2019-12-05T17:05:09Z

Pwadmin: Pwadmin uploaded a new version of "File:Kaseya click help 1.png": Reverted to version as of 16:56, 5 December 2019

File:Kaseya click help 1.png

2019-12-05T16:58:17Z

Pwadmin: Pwadmin uploaded a new version of "File:Kaseya click help 1.png": Reverted to version as of 15:13, 5 December 2019

File:Kaseya click help 1.png

2019-12-05T16:56:35Z

Pwadmin: Pwadmin uploaded a new version of "File:Kaseya click help 1.png"

MySmartOffice guides

2019-12-05T16:43:32Z

Pwadmin:

If you cannot find what you are looking for, or if you require additional information, please consult the '''[http://help.kaseya.com/Webhelp/EN/doc/9050000/index.asp#home.htm Kaseya R95 online resources]'''.

== Getting Started ==

[[Logging into MySmartOffice]]

[[Accessing online help through MySmartOffice|Accessing online help through MySmartOffice]]

[[Install the MySmartOffice Agent]]

== Machine Status ==

[[MySmartOffice - Managing Agents|MySmartOffice - Managing Agents]]

[[MySmartOffice - Viewing Agent Logs]]

[[MySmartOffice - Viewing Log History]]

[[MySmartOffice - Modifying Event Log Settings|MySmartOffice - Modifying Event Log Settings]]

== Agent Procedures ==

[[MySmartOffice - Distribution]]

[[MySmartOffice - Agent Procedure Status]]

[[MySmartOffice - Deploy a patch]]

[[MySmartOffice - Application Deploy]]

[[MySmartOffice - Retrieve an uploaded file from a managed machine]]

[[MySmartOffice - Delete an uploaded file from a managed machine]]

[[MySmartOffice - Distribute files to managed machines]]

[[MySmartOffice - clear file distribution|MySmartOffice - Clear file distribution]]

[[MySmartOffice - Viewing your Assets]]

[[MySmartOffice - Accessing the Run Audit Page]]

[[MySmartOffice - Scheduling an audit]]

[[MySmartOffice - Run Audit Now]]

[[MySmartOffice - Cancel an audit]]

[[MySmartOffice - View Audit Summary]]

[[MySmartOffice - View Machine Summary]]

[[MySmartOffice - View System Information]]

[[MySmartOffice - View Installed Applications]]

[[MySmartOffice - View a machine's Add-Remove Program list]]

[[MySmartOffice - View software licenses]]

[[MySmartOffice - Storing documents|MySmartOffice - Storing documents]]

[[MySmartOffice - Create a folder to store documents|MySmartOffice - Create a folder to store documents]]

[[MySmartOffice - Delete a document or a folder|MySmartOffice - Delete a document or a folder]]

== Discovery ==

[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery Quick Start Guide]

[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery User Guide]

== Info Center ==

[[MySmartOffice - Accessing your Info Center Inbox]]

[[MySmartOffice - Management Dashboard]]

[[MySmartOffice - View Dashboard]]

[[MySmartOffice - Layout Dashboard]]

[[MySmartOffice - Dashboard List]]

[[MySmartOffice - Adding a dashboard view]]

[[MySmartOffice - Delete a dashlet]]

[[MySmartOffice - Delete a dashboard view]]

[[MySmartOffice - Applying Dashboard Settings]]

== Reports ==

[[MySmartOffice - Run a report]]

[[MySmartOffice - Schedule a report]]

== Mobility ==

Please refer to the following guides:

[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management Quick Start Guide]

[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management User Guide]

== Kaseya MobileManage (Mobile Phone App) ==

=== Android ===

[[MySmartOffice - Installing Kaseya MobileManage on an Android device|MySmartOffice - Installing Kaseya MobileManage on an Android Device]]

[[MySmartOffice - Checkin from your Android]]

[[MySmartOffice - Sending messages to your MySmartOffice Admin from your Android|MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android]]

[[MySmartOffice - View your Logs from your Android]]

=== iPhone ===

[[MySmartOffice - Installing Kaseya MobileManage on an iPhone]]

[[MySmartOffice - Checkin from your iPhone]]

[[MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone]]

[[MySmartOffice - View your Logs from your iPhone]]

== Monitor ==

[[MySmartOffice - Accessing the Alarm Summary Page]]

[[MySmartOffice - Close an Alarm]]

[[MySmartOffice - Deleting an alarm]]

[[MySmartOffice - Add notes to an alarm]]

[[MySmartOffice - Suspending an alarm]]

[[MySmartOffice - Cancel a suspended alarm]]

[[MySmartOffice - Replacing a suspended alarm]]

[[MySmartOffice - Accessing your Monitored Lists]]

[[MySmartOffice - Update Lists By Scan]]

[[MySmartOffice - Alerts Summary]]

[[MySmartOffice - Agent Status]]

[[MySmartOffice - Application Changes]]

[[MySmartOffice - Get File alerts]]

[[MySmartOffice - Hardware Changes]]

[[MySmartOffice - Low Disk]]

[[MySmartOffice - Agent Procedure Failure Alerts]]

[[MySmartOffice - Protection Violation Alerts]]

[[MySmartOffice - New Agent Installed Alerts]]

[[MySmartOffice - Patch Alerts]]

[[MySmartOffice - Create a patch alert]]

[[MySmartOffice - Cancel a patch alert]]

[[MySmartOffice - System Alerts]]

== Remote Control ==

[http://help.kaseya.com/webhelp/EN/VSA/9050000/EN_remotecontrol_R95.pdf#zoom=70&navpanes=0 Kaseya - Remote Control User Guide]

MySmartOffice guides

2019-12-05T16:38:13Z

Pwadmin:

If you cannot find what you are looking for, or if you require additional information, please consult the '''[http://help.kaseya.com/Webhelp/EN/doc/9050000/index.asp#home.htm Kaseya R95 online resources]'''.

== Getting Started ==

[[Logging into MySmartOffice]]

[[Accessing online help through MySmartOffice|Accessing online help through MySmartOffice]]

[[Install the MySmartOffice Agent]]

== Machine Status ==

[[MySmartOffice - Managing Agents|MySmartOffice - Managing Agents]]

[[MySmartOffice - Viewing Agent Logs]]

[[MySmartOffice - Viewing Log History]]

[[MySmartOffice - Modifying Event Log Settings|MySmartOffice - Modifying Event Log Settings]]

== Agent Procedures ==

[[MySmartOffice - Distribution]]

[[MySmartOffice - Agent Procedure Status]]

[[MySmartOffice - Deploy a patch]]

[[MySmartOffice - Application Deploy]]

[[MySmartOffice - Retrieve an uploaded file from a managed machine]]

[[MySmartOffice - Delete an uploaded file from a managed machine]]

[[MySmartOffice - Distribute files to managed machines]]

[[MySmartOffice - clear file distribution|MySmartOffice - Clear file distribution]]

[[MySmartOffice - Viewing your Assets]]

[[MySmartOffice - Accessing the Run Audit Page]]

[[MySmartOffice - Scheduling an audit]]

[[MySmartOffice - Run Audit Now]]

[[MySmartOffice - Cancel an audit]]

[[MySmartOffice - View Audit Summary]]

[[MySmartOffice - View Machine Summary]]

[[MySmartOffice - View System Information]]

[[MySmartOffice - View Installed Applications]]

[[MySmartOffice - View a machine's Add-Remove Program list]]

[[MySmartOffice - View software licenses]]

[[MySmartOffice - Storing documents|MySmartOffice - Storing documents]]

[[MySmartOffice - Create a folder to store documents|MySmartOffice - Create a folder to store documents]]

[[MySmartOffice - Delete a document or a folder|MySmartOffice - Delete a document or a folder]]

== Discovery ==

[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery Quick Start Guide]

[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery User Guide]

== Info Center ==

[[MySmartOffice - Accessing your Info Center Inbox]]

[[MySmartOffice - Management Dashboard]]

[[MySmartOffice - View Dashboard]]

[[MySmartOffice - Layout Dashboard]]

[[MySmartOffice - Dashboard List]]

[[MySmartOffice - Adding a dashboard view]]

[[MySmartOffice - Delete a dashlet]]

[[MySmartOffice - Delete a dashboard view]]

[[MySmartOffice - Applying Dashboard Settings]]

== Reports ==

[[MySmartOffice - Run a report]]

[[MySmartOffice - Schedule a report]]

== Mobility ==

Please refer to the following guides:

[http://help.kaseya.com/webhelp/EN/KMDM/9030000/EN_kmdmquickstart_R93.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management Quick Start Guide]

[http://help.kaseya.com/webhelp/EN/KMDM/9030000/EN_kmdmguide_R93.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management User Guide]

== Kaseya MobileManage (Mobile Phone App) ==

=== Android ===

[[MySmartOffice - Installing Kaseya MobileManage on an Android device|MySmartOffice - Installing Kaseya MobileManage on an Android Device]]

[[MySmartOffice - Checkin from your Android]]

[[MySmartOffice - Sending messages to your MySmartOffice Admin from your Android|MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android]]

[[MySmartOffice - View your Logs from your Android]]

=== iPhone ===

[[MySmartOffice - Installing Kaseya MobileManage on an iPhone]]

[[MySmartOffice - Checkin from your iPhone]]

[[MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone]]

[[MySmartOffice - View your Logs from your iPhone]]

== Monitor ==

[[MySmartOffice - Accessing the Alarm Summary Page]]

[[MySmartOffice - Close an Alarm]]

[[MySmartOffice - Deleting an alarm]]

[[MySmartOffice - Add notes to an alarm]]

[[MySmartOffice - Suspending an alarm]]

[[MySmartOffice - Cancel a suspended alarm]]

[[MySmartOffice - Replacing a suspended alarm]]

[[MySmartOffice - Accessing your Monitored Lists]]

[[MySmartOffice - Update Lists By Scan]]

[[MySmartOffice - Alerts Summary]]

[[MySmartOffice - Agent Status]]

[[MySmartOffice - Application Changes]]

[[MySmartOffice - Get File alerts]]

[[MySmartOffice - Hardware Changes]]

[[MySmartOffice - Low Disk]]

[[MySmartOffice - Agent Procedure Failure Alerts]]

[[MySmartOffice - Protection Violation Alerts]]

[[MySmartOffice - New Agent Installed Alerts]]

[[MySmartOffice - Patch Alerts]]

[[MySmartOffice - Create a patch alert]]

[[MySmartOffice - Cancel a patch alert]]

[[MySmartOffice - System Alerts]]

== Remote Control ==

[http://help.kaseya.com/webhelp/EN/VSA/9030000/EN_remotecontrol_R93.pdf#zoom=70&navpanes=0 Kaseya - Remote Control User Guide]

MySmartOffice guides

2019-12-05T16:33:50Z

Pwadmin:

If you cannot find what you are looking for, or if you require additional information, please consult the '''[http://help.kaseya.com/Webhelp/EN/doc/9050000/index.asp#home.htm Kaseya R95 online resources]'''.

== Getting Started ==

[[Logging into MySmartOffice]]

[[Accessing online help through MySmartOffice|Accessing online help through MySmartOffice]]

[[Install the MySmartOffice Agent]]

== Machine Status ==

[[MySmartOffice - Managing Agents|MySmartOffice - Managing Agents]]

[[MySmartOffice - Viewing Agent Logs]]

[[MySmartOffice - Viewing Log History]]

[[MySmartOffice - Modifying Event Log Settings|MySmartOffice - Modifying Event Log Settings]]

== Agent Procedures ==

[[MySmartOffice - Distribution]]

[[MySmartOffice - Agent Procedure Status]]

[[MySmartOffice - Deploy a patch]]

[[MySmartOffice - Application Deploy]]

[[MySmartOffice - Retrieve an uploaded file from a managed machine]]

[[MySmartOffice - Delete an uploaded file from a managed machine]]

[[MySmartOffice - Distribute files to managed machines]]

[[MySmartOffice - clear file distribution|MySmartOffice - Clear file distribution]]

[[MySmartOffice - Viewing your Assets]]

[[MySmartOffice - Accessing the Run Audit Page]]

[[MySmartOffice - Scheduling an audit]]

[[MySmartOffice - Run Audit Now]]

[[MySmartOffice - Cancel an audit]]

[[MySmartOffice - View Audit Summary]]

[[MySmartOffice - View Machine Summary]]

[[MySmartOffice - View System Information]]

[[MySmartOffice - View Installed Applications]]

[[MySmartOffice - View a machine's Add-Remove Program list]]

[[MySmartOffice - View software licenses]]

[[MySmartOffice - Storing documents|MySmartOffice - Storing documents]]

[[MySmartOffice - Create a folder to store documents|MySmartOffice - Create a folder to store documents]]

[[MySmartOffice - Delete a document or a folder|MySmartOffice - Delete a document or a folder]]

== Discovery ==

[http://help.kaseya.com/webhelp/EN/KDIS/9030000/EN_kdisquickstart_R93.pdf#zoom=70&navpanes=0 Kaseya - Discovery Quick Start Guide]

[http://help.kaseya.com/webhelp/EN/KDIS/9030000/EN_kdisguide_R93.pdf#zoom=70&navpanes=0 Kaseya - Discovery User Guide]

== Info Center ==

[[MySmartOffice - Accessing your Info Center Inbox]]

[[MySmartOffice - Management Dashboard]]

[[MySmartOffice - View Dashboard]]

[[MySmartOffice - Layout Dashboard]]

[[MySmartOffice - Dashboard List]]

[[MySmartOffice - Adding a dashboard view]]

[[MySmartOffice - Delete a dashlet]]

[[MySmartOffice - Delete a dashboard view]]

[[MySmartOffice - Applying Dashboard Settings]]

== Reports ==

[[MySmartOffice - Run a report]]

[[MySmartOffice - Schedule a report]]

== Mobility ==

Please refer to the following guides:

[http://help.kaseya.com/webhelp/EN/KMDM/9030000/EN_kmdmquickstart_R93.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management Quick Start Guide]

[http://help.kaseya.com/webhelp/EN/KMDM/9030000/EN_kmdmguide_R93.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management User Guide]

== Kaseya MobileManage (Mobile Phone App) ==

=== Android ===

[[MySmartOffice - Installing Kaseya MobileManage on an Android device|MySmartOffice - Installing Kaseya MobileManage on an Android Device]]

[[MySmartOffice - Checkin from your Android]]

[[MySmartOffice - Sending messages to your MySmartOffice Admin from your Android|MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android]]

[[MySmartOffice - View your Logs from your Android]]

=== iPhone ===

[[MySmartOffice - Installing Kaseya MobileManage on an iPhone]]

[[MySmartOffice - Checkin from your iPhone]]

[[MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone]]

[[MySmartOffice - View your Logs from your iPhone]]

== Monitor ==

[[MySmartOffice - Accessing the Alarm Summary Page]]

[[MySmartOffice - Close an Alarm]]

[[MySmartOffice - Deleting an alarm]]

[[MySmartOffice - Add notes to an alarm]]

[[MySmartOffice - Suspending an alarm]]

[[MySmartOffice - Cancel a suspended alarm]]

[[MySmartOffice - Replacing a suspended alarm]]

[[MySmartOffice - Accessing your Monitored Lists]]

[[MySmartOffice - Update Lists By Scan]]

[[MySmartOffice - Alerts Summary]]

[[MySmartOffice - Agent Status]]

[[MySmartOffice - Application Changes]]

[[MySmartOffice - Get File alerts]]

[[MySmartOffice - Hardware Changes]]

[[MySmartOffice - Low Disk]]

[[MySmartOffice - Agent Procedure Failure Alerts]]

[[MySmartOffice - Protection Violation Alerts]]

[[MySmartOffice - New Agent Installed Alerts]]

[[MySmartOffice - Patch Alerts]]

[[MySmartOffice - Create a patch alert]]

[[MySmartOffice - Cancel a patch alert]]

[[MySmartOffice - System Alerts]]

== Remote Control ==

[http://help.kaseya.com/webhelp/EN/VSA/9030000/EN_remotecontrol_R93.pdf#zoom=70&navpanes=0 Kaseya - Remote Control User Guide]

File:Kaseya cancel patch alert 1.png

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File:Kaseya patch alert 4.png

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File:Kaseya click alerts.png

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File:Kaseya Monitor update lists by scan 1.png

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File:Kaseya Monitor Monitor Lists 1.png

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File:Kaseya replace suspend alarm 2.png

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File:Kaseya replace suspend alarm 1.png

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File:Kaseya replace suspend alarm 1.png

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File:Kaseya click Suspend Alarm 1.png

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File:Kaseya cancel a suspended alarm 1.png

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File:Kaseya cancel a suspended alarm 2.png

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File:Kaseya click add suspend alarm 4.png

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File:Kaseya click Alarm Summary 1.png

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File:Kaseya click monitor 1.png

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File:Kaseya click reports 1.png

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File:Kaseya click dashboard Settings 1.png

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File:Kaseya click view Dashboard List 1.png

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