Understanding your Incident Report graphs - Revision history

Pwadmin: Pwadmin moved page Understanding your Incident Report Statistics graphs to Understanding your Incident Report graphs

2016-07-06T15:51:02Z

2016-07-06T15:41:13Z

2016-07-06T15:40:01Z

2016-07-06T14:57:10Z

2016-07-06T14:39:47Z

2016-07-06T14:39:12Z

2016-07-06T14:07:17Z

2016-07-06T14:06:49Z

2016-07-06T13:56:17Z

2016-07-06T13:40:17Z

← Older revision		Revision as of 15:41, 6 July 2016
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	== '''Tickets submitted by your organization'''<br/> ==		== '''Tickets submitted by your organization'''<br/> ==

−	<br/>The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to~~, this~~ can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.	+	<br/>The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to. This can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.

← Older revision		Revision as of 15:40, 6 July 2016
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		+	For more information please refer to the sample [https://www.pathcom.com/wp-content/uploads/2016/06/appendix.pdf Operations Analysis Report] here.
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	== '''Tickets submitted by your organization'''<br/> ==		== '''Tickets submitted by your organization'''<br/> ==

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	[[File:Qty notes per case 1.jpg]]		[[File:Qty notes per case 1.jpg]]
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−	~~For more information please refer to the sample [https://www.pathcom.com/wp-content/uploads/2016/06/appendix.pdf Operations Analysis Report] here.~~

← Older revision		Revision as of 14:57, 6 July 2016
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	[[File:Qty notes per case 1.jpg]]		[[File:Qty notes per case 1.jpg]]
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		+	For more information please refer to the sample [https://www.pathcom.com/wp-content/uploads/2016/06/appendix.pdf Operations Analysis Report] here.

← Older revision		Revision as of 14:39, 6 July 2016
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	== '''Number of tickets submitted each month (over the past year)'''<br/> ==		== '''Number of tickets submitted each month (over the past year)'''<br/> ==

−	The graph below shows the total number of tickets submitted each month over the past year.	+	<br/>The graph below shows the total number of tickets submitted each month over the past year.

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-== '''Tickets submitted by product'''<br/> ==
+== '''Tickets submitted by your organization'''<br/> ==
 <br/>The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to, this can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.
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 [[File:Qty tickets submitted prev year 1.jpg]]

← Older revision		Revision as of 14:07, 6 July 2016
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	== '''Tickets submitted by product'''<br/> ==		== '''Tickets submitted by product'''<br/> ==

−	The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to, this can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.	+	<br/>The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to, this can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.

← Older revision		Revision as of 14:06, 6 July 2016
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		+	== '''Tickets submitted by product'''<br/> ==
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	The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to, this can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.		The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to, this can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.

← Older revision		Revision as of 13:56, 6 July 2016
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−	The ~~graph~~ below ~~displays~~ all the tickets that were submitted by your organization over the ~~last~~ month. Tickets are sorted by their product groups, this can provide you with an idea of which of your services have required the most support.	+	The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to, this can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.
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		+	*Tickets under the '''Provisioning''' column are tickets that were opened to provision a new account or install a new product.
		+	*Tickets under the '''Customer Care '''column correspond to attempts by our Customer Care team to reach you for service quality feedback.
		+	*Tickets under the '''Unknown '''column are tickets that were improperly categorized.
		+	*Tickets under a specific product column (''i.e. - Corporate - DSL) ''are tickets that were submitted to address a request, issue, or concern related to that specific product.



	[[File:Qty tickets submitted prev month 1.jpg]]		[[File:Qty tickets submitted prev month 1.jpg]]
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		+	[[File:Qty tickets submitted prev year 1.jpg]]

← Older revision		Revision as of 13:40, 6 July 2016
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−	The graph below displays all the tickets that were submitted by your organization over the last month. Tickets are sorted by their product groups; this can provide you with an idea of which of your services have required the most support.	+	The graph below displays all the tickets that were submitted by your organization over the last month. Tickets are sorted by their product groups, this can provide you with an idea of which of your services have required the most support.



	[[File:Qty tickets submitted prev month 1.jpg]]		[[File:Qty tickets submitted prev month 1.jpg]]